Dr Jennifer Yee-Shan Chang
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Email
y.chang@essex.ac.uk -
Location
JT12C, Colchester Campus
Profile
Biography
Jennifer Yee-Shan Chang is a Lecturer at Edge Hotel School. Her research focuses on digital transformation in the services sector, focusing on technology innovations, responsible technology, and sustainable innovations. Her past and current research pipeline includes projects on the applications and impacts of AI technology, GenAI, metaverse, virtual influencers, and robots. Extending her interests in technology innovations (AI and GenAI), she is also exploring the social impacts, such as well-being and cyberchondria, and these project themes also underpin her current research agenda and teaching activities. Her papers have been published in Journal of Travel Research, International Journal of Contemporary Hospitality Management, Technological Forecasting and Social Change, Internet Research, International Journal of Hospitality Management, and others. She is also a reviewer for a few information systems, marketing, tourism, hospitality, and events journals, as well as a grant assessor.
Qualifications
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PhD (Hospitality and Tourism) Taylor's University,
Teaching and supervision
Current teaching responsibilities
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Contemporary Sustainability Issues (EG700)
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Research Methods (EG703)
Publications
Journal articles (11)
Luo, X., Chang, JY-S., Cheah, J-H., Lim, WM. and Lim, X-J., (2026). Health anxiety and information-seeking in the digital age: a two-wave study of cyberchondria. Internet Research, 1-26
Luo, X., Chang, JY-S., Cheah, J-H., Lim, WM. and Lim, X-J., (2025). Antecedents and Consequences of Digital Human Avatar-Destination Fit: The Case of Cultural Heritage Tourism. Journal of Travel Research
Chang, JY-S., Cheah, J-H., Lim, X-J., Lim, WM. and Luo, X., (2025). Authentic experience in the metaverse: a situated cognition perspective of metaverse food festivals. International Journal of Contemporary Hospitality Management. 37 (9), 2961-2979
Gao, Z., Chang, JY., Lim, X., Cheah, J., Cham, T. and Sigala, M., (2025). What Makes Users Recommend Their Mobile Travel App? Findings From an Innovation Diffusion and Social Exchange Theory Perspective. International Journal of Tourism Research. 27 (5)
Lim, X-J., Cheah, J-H., Chang, JY-S., Lim, WM., Morrison, AM. and Dwivedi, YK., (2024). Pay with a smile? Modelling the continuance use intention of facial recognition payment. Internet Research. 35 (2), 477-513
Lim, X-J., Chang, JY-S., Cheah, J-H., Lim, WM., Kraus, S. and Dabić, M., (2024). Out of the way, human! Understanding post-adoption of last-mile delivery robots. Technological Forecasting and Social Change. 201, 123242-123242
Wang, S., Cheah, J-H., Lim, WM. and Chang, JY-S., (2024). Management and organizational research in Asia Pacific: insights from a 40th anniversary review of the Asia Pacific Journal of Management. Asia Pacific Journal of Management. 41 (4), 1773-1796
Chang, JY-S., Konar, R., Cheah, J-H. and Lim, X-J., (2023). Does privacy still matter in smart technology experience? A conditional mediation analysis. Journal of Marketing Analytics. 12 (1), 71-86
Azali, M., Kamal Basha, N., Chang, Y-S., Lim, X-J. and Cheah, J-H., (2023). Why Not Travel to Malaysia? Variations in Inbound Tourists’ Perceptions toward Halal-Friendly Destination Attributes. Journal of Hospitality and Tourism Research. 47 (1), 177-206
Chang, JY-S., Cheah, J-H., Lim, X-J. and Morrison, AM., (2023). One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions. Tourism Management Perspectives. 49, 101191-101191
Chang, Y-S., Cheah, J-H., Lim, X-J., Morrison, AM. and Kennell, JS., (2022). Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management. 104, 103249-103249
Grants and funding
2024
Exploring Adoption of Generative Artificial Intelligence and its Transformative Value in the Tourism and Hospitality Industries
British Academy